Refund Policy

Last Updated: November 1, 2025

Overview

Navdhya is committed to providing you with high-quality spiritual services. If for any reason you are not completely satisfied with our services, we're here to help. This refund policy outlines the terms and conditions under which refunds may be issued for our services.

Refund Eligibility

Refunds may be issued in the following circumstances:

Service not delivered as booked
Significant deviation from the agreed service specifications
Technical issues preventing service delivery
Pandit cancellation with insufficient notice
Service quality issues reported within 24 hours of completion

Non-Refundable Situations

The following situations are generally not eligible for refunds:

Change of mind after service completion
Personal dissatisfaction with spiritual outcomes
Weather-related postponements for outdoor services
User no-show without prior notice
Requests made more than 7 days after service completion

Cancellation Policy

Our cancellation policy is as follows:

More than 48 hours before service: Full refund available
24-48 hours before service: 50% refund available
Less than 24 hours before service: No refund, but rescheduling may be possible
No-show: No refund will be issued

Refund Process

To request a refund, please follow these steps:

Contact our customer support team within the specified time frame
Provide details of your booking and reason for refund request
Our team will review your request and respond within 2 business days
If approved, refunds will be processed within 7-10 business days

Refund Method

Refunds will be issued using the same payment method used for the original transaction. If the original payment method is no longer available, we may issue the refund via bank transfer or other mutually agreed method.

Special Circumstances

Navdhya reserves the right to make exceptions to this policy in cases of genuine hardship or extenuating circumstances. Each case will be reviewed individually by our customer service team.

Dispute Resolution

If you have any issues with our refund process, please contact our customer service team first. We are committed to resolving disputes amicably and promptly. If we cannot reach a resolution, you may escalate the matter to the appropriate consumer protection authority.

Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.