Cancellation Policy

Last Updated: November 1, 2025

Our Approach to Cancellations

At Navdhya, we understand that circumstances may require you to cancel your bookings. Our cancellation policy is designed to be fair to both our customers and our pandits while respecting the sacred nature of our services.

This policy applies to all bookings made through our platform for puja services, astrological consultations, and other spiritual services.

Cancellation Timeframes

How to Cancel a Booking

Pandit-Specific Cancellations

For bookings with specific pandits:

• Cancellations more than 7 days before: Full refund, pandit can be reassigned
• Cancellations 3-7 days before: 50% refund, pandit compensation may apply
• Cancellations less than 48 hours: No refund, pandit compensation applies

Special arrangements with specific pandits may have different cancellation terms which will be disclosed at booking.

Festival and Auspicious Date Bookings

Bookings for festivals and auspicious dates (Muhurat) have stricter cancellation policies due to their limited availability:

• Cancellations more than 14 days before: Full refund
• Cancellations 7-14 days before: 75% refund
• Cancellations 3-7 days before: 50% refund
• Cancellations less than 72 hours: No refund

Custom Service Cancellations

Custom or personalized services (such as specific yantras, personalized consultations, or special arrangements) have the following cancellation terms:

• If canceled before work begins: Full refund minus administrative fee
• If canceled after work begins: No refund
• Completed custom services: No cancellation possible

No-Show Policy

If you do not show up for a scheduled service without prior cancellation notice:

• Home pujas: Full charge applies, no refund
• Temple pujas: Full charge applies, no refund
• Online consultations: Full charge applies, no refund
• Repeated no-shows may result in account suspension

Pandit Cancellation Policy

In the unlikely event that a pandit cancels a booking:

• We will offer a full refund or rescheduling at your convenience
• We will attempt to provide an alternative qualified pandit
• If you prefer, we will provide a 10% discount on your next booking

Contact Information

For questions about our cancellation policy or to initiate a cancellation:

For formal disputes, please refer to our Contact & Grievance Officer page.